Terms & Conditions

Last Modified 24 Oct 2012

Parties:

SUMIDA TACKLE (NZ) hereafter referred to as ‘Sumida’.

The person(s) using services provided by SUMIDA TACKLE LTD (NZ) hereafter referred to as ‘The Customer’.

 

Product Descriptions

All goods are sold on an as is basis and no warranty is given unless specified. Every effort is made ensure product information and images accurately describe and represent the product. The product for sale is described in the advertisement. Typically images are taken of the actual product; additional images are also provided to demonstrate the products application or use. Any products pictured with the item are not included unless specified. ‘The Customer’ is urged to read the advertisement carefully and refrain from purchasing any products that appear ambiguous.

Customer Accounts

“The Customer’ is responsible for creating and maintaining their user account. ‘The Customer’ willingly submits information to Sumida including contact information. The use of this information is outlined in our Privacy Policy. ‘The Customer’ takes full responsibility for providing accurate information including but not limited to ‘The Customers’ shipping address. ‘The Customer’ agrees to keep access to their user account confidential and private and agrees to take full responsibility for any unauthorised access of their account.  

Sale of Goods

All goods must be paid for in full prior to being shipped. ‘The Customer’ is responsible for ensuring the correct details and payment information, including but not limited to: card holder name, card number, bank account number etc. The customer agrees that they have authorisation to use the entered credit card or to make a payment from a bank account. ‘The Customer’ agrees to be held liable in cases where a fraudulent transaction takes place.

Orders

‘Sumida’ does not accept orders via email or telephone. All orders are to be placed via our sales portal at www.sumidatackle.co.nz, any orders sold by Sumida via Trade Me or any other sales portal are not covered by these Terms & Conditions. Orders are processed on a first in first served basis. No further volume discounts are offered. Combined shipping discounts are automatically applied to the order. Wholesale customers please contact our team via email.

Pre-Orders

Not all products are stocked by ‘Sumida.  There are instances where products are sourced on a pre-order basis. In these cases, ‘The Customer’ will be required to order and pay for the goods in full. The Goods are then ordered from the supplier and upon receipt, ‘Sumida' will forward them on to ‘The Customer’. As products are sourced globally, there is no guarantee of lead time or delivery date offered by ‘Sumida’.

In cases where ‘The Customer’ wishes to cancel the pre-order, ‘The Customer’ agrees to bear a 50% cancellation charge. The charge may be varied, depending on the status of the order as determined solely by ‘Sumida’. ‘The Customer’ will receive a refund as outlined in the subsection ‘Receiving Compensation’.

Out Of Stock Products

The Sumida team are constantly sourcing products from suppliers around the globe. In some cases products are sourced on a one off basis. In these cases ‘Sumida’ will list the available stock. Once sold the product will be removed from the website and deemed Out Of Stock on a permanent basis.

Payment

All products listed on the Sumida sales portal are listed in New Zealand Dollars (NZ$) and include 15% GST levee as required by New Zealand law. ‘Sumida’ contract the services of third parties for Merchant Services and both ‘Sumida’ and ‘The Customer’ agree to be bound by the foresaid parties respective Terms & Conditions and Privacy Policy.

Shipping

All products are shipped promptly to the address provided by ‘The Customer’.  ‘The Customer’ agrees to provide accurate information for shipping including but not limited to selecting the appropriate shipping option. In cases where ‘The Customer’ provides a Rural Deliver address but selects the incorrect shipping option, the order will be placed on hold. ‘The Customer’ agrees to the status of their address as identified by The New Zealand Post. Combined shipping discounts are automatically applied to the order. Sumida does not offer a walk in/pick up option. All goods are shipped via “Track & Trace” Courier. Tracking numbers are not provided to ‘The Customer’ unless requested. In the case of a problem regarding shipping of your order please refer to the section of this document sub titled “Problems & Disputes”.

Problems & Disputes

In there case of a problem or dispute ‘The Customer’ and ‘Sumda’ agree to seek remedial action by direct communication prior to any legal proceeding. The following guidelines will be followed.

Customer Mis-Picks

‘The Customer’ agrees to take sole responsibility for ensuring that the product purchased are what ‘The Customer’ wants. In cases where ‘The Customer’ wishes to return a product that is not covered under the following sections, including but not limited to: changing their mind, failing to read the product description, failing to understand the products uses and/or application, choosing the incorrect size and so on a refund will be given provided the following are met. 1) The product is returned in new and unused condition. 2) The product is returned with all packaging and/or product material including but not limited to instructions, tags, labels, and so on. 3) ‘The Customer will be charged a 20% restocking fee. A refund will be given of 80% of the purchase price excluding shipping charges. 4) No refund of any postage costs incurred by ‘The Customer’ for the original purchase or the return of the product will be provided.

Sumida Mis-Picks

In instances where the incorrect product has been sent, ‘Sumida' will provide the customer with a return address and reimburse the customer for reasonable postage expenses incurred by the customer. ‘Sumida’ will instruct ‘The Customer’ how this return is to be shipped. This reimbursement will be paid into a bank account as provided by the customer. A reimbursement will only be paid when the ‘mis-picked’ goods have been returned in full including retail packaging. In cases where ‘The Customer’ has damaged or destroyed the goods, no refund will be provided.

Damaged On Arrival

If ‘The Customer’ receives an item that is damaged, ‘Sumida’ will require photographic evidence and details of the damage for the purposes of assessment and/or an insurance claim.  In cases where ‘Sumida’ lodges an insurance claim, ‘The Customer’ will not receive any remedial action until the claim has been processed. Upon processing the customer will be sent a replacement product, if available, or provided with a refund.

Non-Delivery

All products purchased through Sumida are tracked. In cases where any product is not delivered, Sumida will provide ‘The Customer’ with the tracking number. In cases where ‘The Customer’ has not received the product and is unable to reach an agreement with the contracted courier agent Sumida will intervene. Each of these instances will be handled on a case by case basis.

Returning a Product

Sumida accepts no liability for products in transit while being returned.  All products returned to Sumida must be accompanied by a return lodgement entered into the Sumida website. The link can be found at the bottom of the page under Customer Service/Returns.  ‘The Customer’ bears the responsibility of providing ‘Sumida’ with proof of purchase. ‘Sumida’ will not accept returns of product where no evidence of a purchase is attainable.

Receiving Compensation

Upon receipt of returned product(s), ‘Sumida’ will offer: a replacement, provide a suitable substitute (by mutual agreement) or refund ‘The Customer’. In cases where a refund payment is made, ‘The Customer’ will provide a New Zealand bank account to Sumida for payment.  Payments will be issued in New Zealand dollars only. ‘The Customer’ accepts responsibility for the accuracy of the account provided. All refunds/payments are given at the sole discretion of ‘Sumida'.

Amendments

Amendments are made to this document as needed. “The Customer’ is responsible for ensuring they review this document prior to ordering and/or utilising services provide by ‘Sumida'.